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WSMR Tel Switch Support

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Description

The Range Operations Directorate at White Sands Missile Range, New Mexico is dedicated to having funcational and operational Nortel/Ribbon CS2100 and CS1000M switches range-wide, ensuring voice traffic is transported to its determined destination within Information Assurance and mission safety parameters. Currently their CS1000M and CS2100 are functional, but not operational because they depend on the connection to the STORM server. The STORM server is in fault mode and cannot provide the loading configurations to the CS1000M and CS2100. Contractor shall provide 24 hours, 7 days per week with a remote telephonic technical support license for an ESP Tier II and Ribbon Tier III license term of 12 months. When telephonic technical support is used, the issue will be resolved while on the phone with government personnel performing the fix. If the issue cannot be resolved, then on-site support will be required. The on-site support shall also include 3 site visits per year with each visit consisting of 24 hours at WSMR. To include on-site troubleshooting, diagnostics, routine technical assistance, and emergency technical assistance services as required. In addition to technical assistance, shall include testing, diagnostic fault isolation, problem resolution, and system restoration. Vendor must fix and retrieve the telephone switch files in the STORM Server, and clear possible faults on the CS1000M and CS2100. Vendor must provide telephone support throughout the length of the service contract (1 year). The purpose of this Request for Information (RFI) is solely to gather preliminary information and explore potential solutions, capabilities, and approaches available in the market. This RFI is not a solicitation, request for proposal, or commitment to purchase. No contract or agreement will result directly from the submission of information in response to this request. All information provided by respondents will be used for planning and evaluation purposes only. Responses may be used to refine requirements, assess market readiness, and inform future procurement strategies. Submission of a response does not create any obligation on the part of the requesting organization, nor does it provide any advantage or preference in any subsequent procurement process. All questions must be submitted no later than 3:00 PM Central Time (UTC-6) on November 5, 2026 via email. Please see the attachments section for more information..