Enterprise Customer Experience 2 (ECX) 2 - Request for Information (RFI)

In plain English

Market research only. USCIS seeks vendors for its Enterprise Customer Experience service, a recompete of an earlier contract, with staffing needs. Small business set-aside still undecided. Responses due November 12, 2026; details in attachment.

Agency: Homeland Security, Department Of · Us Citizenship And Immigration Services

Notice type: Sources Sought

Set-aside: No set-aside (open to all)

NAICS: 517111

Place of performance: VT

Posted: Oct 28, 2026

Response due: Nov 12, 2026

Solicitation number: 70SBUR27I00000002

Open on SAM.gov

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Description

The purpose of this RFI is to understand the landscape of vendors, including both those that currently hold contracts on government vehicles and those that do not, that can provide the type of service outlined below. United States Citizenship and Immigration Services (USCIS) aims to identify vendors that provide the required services and can recruit and retain staff with the experience and skills needed to meet the needs of this requirement. The results of this RFI will aid the government in determining if small business can perform this work and if any specific set-asides are appropriate. Additionally, responses to the RFI will be used to help USCIS determine which contract vehicle to use. The period of performance is not yet established at this time. This is a recompete of 70SBUR22F00000252, not a follow-on requirement. Please refer to Attachment 70SBUR27I00000002 for more information and RFI submission requirements.

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